Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bv@fasiano.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bv@fasiano.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bv@fasiano.com.

Refund & Returns Policy

Overview
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Free Returns

  • If the return is due to our error (wrong item, defective, or damaged product), we will cover the return shipping cost.

  • If the return is due to buyer’s personal reasons (changed mind, wrong size, or not as expected), the customer is responsible for return shipping unless otherwise stated in a promotion.

How to Start a Return
Contact us at bv@fasiano.com with your order number and reason for return. If your return is accepted, we’ll send you detailed instructions and a prepaid return label (if applicable).

⚠️ Items sent back without prior approval will not be accepted.

Return Address
Fasiano Returns Department
1720 Hayden Dr, Suite 140
Carrollton, TX 75006
United States

Damages and Issues
Please check your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can make it right.

Exceptions / Non-Returnable Items

  • Final sale or clearance items marked “non-returnable”

  • Gift cards

  • Items damaged due to misuse

Exchanges
The fastest way to get the right item is to return your original item and place a new order. If the replacement is out of stock, we will issue a refund.

Refunds
Once we receive and inspect your return, we’ll notify you. If approved, a refund will be processed to your original payment method within 7–10 business days. Please allow extra time for your bank or credit card company to post the refund.

If more than 15 business days have passed since approval, please contact us at bv@fasiano.com